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Lake Jackson adopts formal utility leak-adjustment policy; council debate centers on appeals
Summary
The council adopted a written utility policies and procedures document standardizing leak adjustments (one leak adjustment per 12 months, and a high-usage unexplained adjustment once). Debate focused on whether citizens may appeal individual decisions to council or must request a change to the policy.
Lake Jackson’s City Council voted Nov. 3 to adopt a written utility policies and procedures document to standardize how the city handles customer leak adjustments and unexplained high-usage credits.
City staff told the council the proposed policy would formalize longstanding practices and limit adjustments to one leak adjustment per 12 months and one unexplained high-usage adjustment “once in a…
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