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Onalaska board approves change to utility leak-adjustment policy to include sewer charges
Board of Public Works and Utilities · November 5, 2025
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Summary
The board approved a revised leak adjustment policy that applies the existing 40% adjustment to qualifying sewer charges as well as water, aiming to reduce customer burden in cases such as hidden leaks and malfunctioning devices.
City staff presented revisions to Onalaska—s utility leak adjustment policy and the board approved the changes Nov. 4.
Staff described two April 2025 billing examples showing substantial spikes in water use from leaks; under current policy the…
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