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HRCP reports increases in deaf services, financial coaching and eviction interventions; immigrant legal clinics decline
Summary
HRCP presented service metrics showing increased use of deaf and hard-of-hearing services, training hours, and measurable financial coaching results; staff also reported a decline in immigrant legal-clinic attendance and cited national policy changes and application fees as drivers.
Human Rights and Community Partnerships deputy Victoria Aguilar and Executive Director Perla Gaylor reported measurable year-to-date service outcomes for several HRCP programs.
For deaf and hard-of-hearing services, Gaylor said HRCP has increased in-person and remote interpretation usage after establishing a presence in the emergency operations center and leveraging federally mandated video relay services. She reported more than 1,300 employees trained, approximately 1,744 direct-service hours, five trainings with the Denver Police Department, three with the sheriff's department and additional training for city staff. Gaylor cited percentage increases in service use: a 17% increase in Denver city courts, a 133% increase in probation usage and a 25% increase in Denver jails; she also said city council requests for ASL interpretation rose by 167%.
Gaylor gave results for financial empowerment and protection: HRCP's financial coaches had a goal of reaching 400 clients and reported coaching 259 clients to date; coaching sessions were at 584 of a 1,300 goal. The department reported a 58% increase in credit scores for coached clients over the coaching period and cited approximately $184,000 in debt reduction and $62,000 in savings achieved through coaching activities. HRCP also reported 49 eviction and foreclosure mitigations so far in 2025 and a projection of 186 mitigations by year-end.
On immigrant and refugee services, staff said clinic registrations had declined to about 20% to 50% show rates (roughly a 25% average turnout for registered attendees) and HRCP had moved some services into shelters and partner organizations. Gaylor and a mayoral office representative attributed the decline to national policy changes (reductions in CVP/TPS/asylum application windows), new application fees (quoted in the briefing at $550 per application), and community fear. HRCP said it continues to refer clients to legal partners and reported $151,000 in externally raised funds to support immigrant services this year.
Council members asked HRCP to provide updated numbers before terminating regular clinics to ensure ongoing demand is captured. HRCP agreed to follow up with the committee.
