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Denver HRCP to Move Discrimination Complaint Intake to Salesforce; Councilors Voice Accessibility Concerns

Human Rights and Community Partnerships (HRCP) briefing to Denver City Council Community Planning and Housing Committee · September 22, 2025
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.

Summary

HRCP announced a planned Salesforce-based discrimination complaint intake and improved multilingual forms (68+ languages); council members said online intake and the Sunny chatbot risk excluding residents without internet access and asked for phone or in-person options.

Perla Gaylor, executive director of Human Rights and Community Partnerships, said the department is pursuing a Salesforce-based case management system to standardize discrimination complaint intake and reduce lost documentation and delayed responses. "Our new process ... is pursuing a robust technological solution with Salesforce to track received discrimination complaints," Gaylor said, and staff plan to present the proposal to the citywide…

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