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Applicant and advocate complaints prompt board to examine CalVCB online portal and CARES system
Summary
A public commenter told the California Victim Compensation Board that a bug in the agency's online application prevented applicants from entering employer information and led to incorrect hearing findings and denials.
Mister Tanoian, a public commenter, told the board that a malfunction in the CalVCB online application portal (the CARES system) prevented him and others from entering Section 8 employer information, and he said the absence of that field led a hearing officer to record that employer information had not been provided.
"What is the problem here? CalVCB is aware that they have a malfunction,"…
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