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Casper staff propose e-lockbox to speed bank bill-pay postings for utility customers

Casper City Council · September 24, 2025
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.

Summary

City Treasurer Jill proposed switching utility bill-pay check processing to an electronic lockbox (e-lockbox) so bank bill-pay files post next day and payments reach customer accounts faster. Staff said Wells Fargo offered the lowest fees and suggested parking about $500,000 to offset fees; council voiced general support to move forward.

City Treasurer Jill told council the current process for customer bank "bill pay" checks can take seven to ten days because banks batch and mail a single check; staff receive and manually process about 1,000 bill-pay checks monthly. She proposed an e-lockbox arrangement where the bank would transmit payment files and the funds the next day, allowing quicker posting to Munis…

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