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Sterling Heights rolls out Priority 2 web portal to speed trash-service complaints
Summary
City officials promoted a new Priority 2 web portal and SeeClickFix integration to streamline reporting of missed pickups and other trash issues, automate resident notifications and reduce call-center delays. Staff said the portal will let residents submit location-specific service requests and receive direct status updates by text or email.
Assistant City Manager Dale Jojakowski told council the city and Priority Waste introduced a new web portal, "Priority 2," to make it faster and simpler for residents to file trash-collection complaints and receive follow-up. He said the portal includes a residential service request form that asks users to select the problem type (missed pickup, damage, bulk items, recycling, compost) and provide contact details so Priority can…
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