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Orland Park moves to new billing platform, standardizes water shutoff fee at $100

Orland Park Village Board · November 4, 2025

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Summary

Council approved a switch to Tyler Technologies for utility billing (go‑live Dec. 15) with a planned payment blackout week and adopted a single $100 water shutoff fee to simplify processes during the transition.

The Village Board on Nov. 3 authorized a change in the village's utility billing platform and adopted an ordinance that standardizes the water shutoff fee to $100. Finance staff said the village will switch from its legacy CIS billing system to Tyler Technologies; the planned go‑live date is Dec. 15 and the village will implement a one‑week blackout (beginning roughly Dec. 8) during which online and in‑person credit‑card payments will pause while staff complete the conversion. Cash and check payments will be accepted at the cashier window during the blackout and applied after the conversion.

Chris (finance) told the board the prior code included a tiered fee structure (first shutoff $75, second $100 plus $100 deposit, third $150) that required repetitive manual processing and did not deter shutoffs. The ordinance adopts a single $100 fee and removes the deposit requirement, which finance staff said simplifies administration and aligns with the new billing workflow. Staff also noted the new system will allow account holders to create online accounts, receive email/text reminders, view usage history and enroll in automatic payments.

Board members asked about outreach and operational risk. Staff said a mailed letter with the new account number will be sent in late November and that outreach (social media, website FAQs, cashier support) will accompany the transition. The board resolved to be flexible during the first two billing cycles after the conversion.

The ordinance to amend Title 4 Chapter 3 (water shutoff fees) was adopted by roll call; trustees voted to move forward with the conversion and the change in fees.