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Resident tells council Portnoff collections practices left her owing far more than city refuse fee
Scranton City Council · October 29, 2025
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Summary
A Scranton resident told council the city’s refuse fee, sent to collection as a $300 balance, rose to $584 after collections activity; she cited prior lawsuits against Portnoff Law Associates and asked the city to investigate collection practices and make accommodations for low-income residents.
During public comment Sharon Smith, a first-time attendee, described her experience with the city’s refuse/garbage fee and the third-party collection firm handling delinquencies. Smith said a $300 refuse fee became $409 in the agency’s first notice and then $584 within 22 days after…
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