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Medical Board demos public complaint-tracking tool; staff targets testing and phased enhancements
Summary
The Medical Board of California demonstrated a new public complaint-tracking interface that lets complainants view a timeline of their case and message the analyst assigned to it.
The Medical Board of California offered a public demonstration of a new complaint-tracking interface on Aug. 21, showing how members of the public who submit complaints can log in with a complaint number and one-time passcode to view an activity timeline and check the current status of an investigation.
How it works
- Complainants will receive a complaint number when they file (by mail or email) and use that number and an email address to request a one-time code. That code grants access to a private view of the complaint's activity timeline. - The interface displays summary details from the complaint (as submitted), respondent license lookup links (to DCA's license search), and a chronological list of complaint-related activities: central complaint unit (CCU) assignment and review, requests for medical releases, records…
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