IV&V contractor tells Michigan lawmakers it flagged schedule and conversion risks for myUI; committee asks for direct access to reports

CSG Government Solutions, the independent verification and validation (IV&V) contractor for Michigan's myUI unemployment insurance modernization project, told the House Appropriations Subcommittee on General Government on the record that its monthly IV&V reports have raised schedule and data-conversion risks and that the project's governance and communications have improved following a replanning effort.

Becky Rozier, client executive for the myUI project at CSG Government Solutions, told lawmakers, "We have raised those risks from day 1." Robin Sosin, IV&V project manager, described the IV&V reports as providing "an unbiased assessment of project activities, concerns, risks and issues, and progress towards milestones."

The IV&V presenters said their work includes review of project documentation, attendance at project working sessions, and interviews with DTMB, UIA and Deloitte staff to identify observations and recommend mitigation steps that are then published in monthly IV&V reports submitted to UIA (Unemployment Insurance Agency) and DTMB (Department of Technology, Management & Budget) leadership. CSG said the vendor role is to identify and describe risks; it does not have authority to require implementation of its recommendations.

Committee members pressed CSG on several practical matters. Representative Snyder asked whether Deloitte had received IV&V reports earlier in the project; CSG replied that reports are submitted to DTMB and UIA and, to their knowledge, Deloitte has been receiving reports since May 2024. CSG said it generally does not provide draft-report comment opportunities to vendors in order to preserve IV&V independence, but Deloitte can supply factual corrections after receiving a report.

Members also asked whether CSG had flagged cost overruns. CSG said it has discussed budget matters in prior reports but did not open a formal risk specifically for the budget increase after the project replanned and the contract baseline changed. Rozier told the committee, "We don't have authority to have the state or the vendor implement any recommendations that we've put"; she added that observations change as projects rebaseline.

CSG identified the project's principal open risks as schedule and data conversion. Rozier said Deloitte delivered a replanned schedule and that DTMB, UIA and Deloitte had been working to "fine tune" it; she said those meetings were nearing completion at the time of testimony.

CSG also reported an open observation about Deloitte's quality management plan, saying it "wasn't robust enough" and that the IV&V team had recently received Deloitte's internal quality checklist and was seeking Deloitte's internal audit reports to better understand how internal quality controls are applied.

Lawmakers asked about Deloitte's use of a Microsoft-based platform referred to in testimony as UFAX, which CSG said "didn't perform as expected." CSG also confirmed its contract with the state is about $1 million per year.

Representative Maddock urged that the committee be included directly in IV&V communications going forward and ordered that IV&V reports be provided to the committee. CSG agreed to provide its reports to the committee but did not commit to sharing every email exchange between parties.

The committee approved the minutes from the June 5, 2025 meeting on a motion from Representative Maddock; the approval was made by voice without recorded roll call. The IV&V presenters concluded by answering remaining questions and the meeting adjourned.

The record reflects discussion that is advisory in nature: CSG reported observations and risks, but did not assert authority to compel changes to the project; several committee members expressed concern about accountability, transparency and cost.