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Waynesboro emergency management outlines 911 workload, staffing pressures and regional radio upgrade
Summary
Gary Price, director of emergency management, told council the 911 center handled more than 29,000 dispatched incidents and over 47,000 telephone interactions in 2024 and briefed members on staffing challenges, new technologies and a regional radio upgrade.
Gary Price, director of emergency management, briefed the city council on Jan. 27 on 911 operations, staffing and planned technology upgrades.
Price said Waynesboro's consolidated 911 center handled more than 29,000 dispatched incidents in 2024 and recorded over 47,000 telephone interactions. Text-to-911 usage was limited (about 322 text-to-911 interactions in 2024), he said, and staff continue to encourage voice calls when callers are able because they allow more complete information exchange.
Price described operational protocols including a priority dispatch system for EMS that helps determine the appropriate response level (basic…
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