City officials report major progress recovering from cyberattack; Experian enrollment extended to March 31

Columbus City officials reported substantial progress in their response to a recent cyberattack, telling council they have remediated most affected applications and extended Experian credit-monitoring enrollment to March 31, 2025.

The director of technology said "Addressing this incident remains our highest priority" and that the city had hardened and remediated an additional 15 applications, bringing the remediation rate to 93 percent. He told council the city's most critical systems have been restored and that "a group of systems requires a major change to a core infrastructure component" before about 23 remaining applications return to full production.

The director also said the city is receiving weekly enrollment reports from Experian and encouraged affected employees and residents to use the service; when asked for current enrollment totals he reported "we have a total enrollment of 21,809 enrolled." The city extended the deadline for Experian enrollment to March 31, 2025, and posted enrollment instructions at columbus.gov/cyber.

Officials described progress on work tools for employees: the Workspace One platform for remote email access is being deployed and the director said roughly 950 employees were set up on the platform to date. The city has also moved ahead with a mobile email solution and is deploying additional licenses the council previously authorized.

Council members asked operational and oversight questions during the presentation. Councilmember Bankston thanked the director and reminded residents that the council and administration are coordinating with outside counsel as they navigate legal and investigatory complexity, noting the need to balance transparency with preserving the city's legal position.

No formal action on the cyber incident was taken at this meeting; staff answered questions and committed to continuing briefings as remediation and investigatory work proceed.