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Council hears complaints about rollout-can pickup inconsistencies and delayed deliveries
Summary
Council members raised resident complaints that crews sometimes leave regular cans while collecting new rollout containers despite policy changes and a $2.50 monthly charge for rollout cans. Staff said most cans have been delivered and identified accounts without active utility registration as a cause of missed pickups.
Council Member Robinson sought an update on the new rollout-container trash program, saying she had followed a pickup truck and observed crews collecting rollout cans while leaving full regular cans at several houses. “If we are telling our residents that we are charging them $2.50 extra every month for the roll out can, and that is the only can that they can use,” Robinson said, “and…
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