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Council hears complaints about rollout-can pickup inconsistencies and delayed deliveries
Summary
Council members raised resident complaints that crews sometimes leave regular cans while collecting new rollout containers despite policy changes and a $2.50 monthly charge for rollout cans. Staff said most cans have been delivered and identified accounts without active utility registration as a cause of missed pickups.
Council Member Robinson sought an update on the new rollout-container trash program, saying she had followed a pickup truck and observed crews collecting rollout cans while leaving full regular cans at several houses. “If we are telling our residents that we are charging them $2.50 extra every month for the roll out can, and that is the only can that they can use,” Robinson said, “and other people are still using cans, regular cans. I don't think that's fair.”
Gerald Lee (staff) said rollout cans had been delivered in most areas and that only the Housing Authority remained pending because it wanted resident numbers on each can to avoid mix-ups; he said those would be completed by the end of the week in question. Lee acknowledged there were still delivery gaps: “We still have approximately 2 dozen that's for fusion cans, and then we still got 300 plus that haven't got the can.”
Staff also reported operational problems: some properties where crews were picking up trash did not have active utility accounts, which staff said contributes to uncollected or piled trash. Robinson and others urged staff to notify council members when common operational questions have already been answered so the council does not need to raise previously addressed items at meetings.
No formal action was taken; the item was discussed as an operational update. Council members and staff agreed the rollout is a learning curve and asked operations staff to tighten collection consistency, complete outstanding deliveries, and follow up on properties without active accounts.
