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Wausau utility weighs job-description overhaul, contracted training to address staffing shortages
Summary
Commissioners and staff agreed the utility must act on a multi-year staffing shortfall, beginning with updated job descriptions and immediate steps such as contracted safety training while HR develops wage and head-count cost estimates.
The Wausau Water Works Commission on July 8 discussed options to address persistent staffing shortages, recruitment and retention challenges, and wage competitiveness raised in a Baker Tilly staffing assessment presented to the utility.
Director Eric told commissioners the staffing assessment (completed in 2022) identified gaps that have not been fully addressed and that the utility has been short roughly a quarter of its staff. Commissioners and staff agreed immediate operational fixes (for example, contracting safety training and targeted hires) could occur quickly, while a broader reclassification and pay-grade…
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