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Douglas County Libraries director reports high patron satisfaction and steady operations to Castle Rock council
Summary
Douglas County Libraries Director Bob Pasnick briefed council on system performance: a net promoter score of 90, about 85% of county households with active library cards, 341,000 door counts year-to-date, low staff turnover and a capital renewal strategy that has renewed most library buildings over the past decade without raising taxes.
Bob Pasnick, director of Douglas County Libraries and a Castle Rock resident, gave the council an overview of library performance metrics, staffing, budget and capital strategy.
Pasnick said the system measures customer sentiment via a net promoter score and reported a score of 90 (on a -100 to +100 scale).…
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