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KAT reports ridership gains and reviews winter operations; staff working on maintenance reporting integration
Summary
Knoxville Area Transit reported about a 10% year-to-date increase in fixed-route ridership and on-time performance at 83.7%. Staff thanked operators for managing recent snow events and said weekly shelter maintenance is performed; integration of maintenance reporting into the transit app is under consideration.
Knoxville Area Transit Director Isaac Thorne reported a roughly 10% year-to-date increase in fixed-route ridership and an on-time performance rate of 83.7%, up nearly 6% since August.
Thorne thanked KAT operators and supervisors for service during recent snowy and very cold weather, noting the agency suspended or delayed some service to allow city crews to clear streets and that staff worked to keep core service operating. He said route changes approved by KTA in November will start Jan. 27.
When a commissioner asked how the public should report maintenance issues at shelters, staff said riders can submit an online form or call customer service to create a maintenance ticket. Staff said a maintenance crew follows a weekly process to clean stops and remove trash but acknowledged crews cannot immediately clear every stop in inclement weather; salt supplies exist but personnel are finite. Staff also said they are exploring integrating maintenance reporting into the transit app at a future date.
No formal action was taken on these operational items.
