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Customer urges KTA to scrutinize CAT Lift operations; staff and counsel explain limits of board authority
Summary
A longtime CAT rider urged the Knoxville Transportation Authority to address alleged problems with CAT Lift (paratransit), including staff unprofessionalism and a claimed HIPAA-related disciplinary action. KTA counsel said the board can discuss Lift service integration but staff management is a CAT function.
Tiara Lady Wilson, who identified herself as a CAT customer of more than 20 years, used the public comment period to urge the Knoxville Transportation Authority to give more attention to CAT Lift, the agency’s paratransit service.
"I am tired of the excuses," Wilson said, and described what she called a hostile…
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