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Saint Helena reports 772 requests in year one of Grapevine (SeeClickFix); water quality tops complaints
Summary
City staff told the council the Grapevine/SeeClickFix platform logged 772 requests in its first 12 months, with 729 marked closed. Water-quality complaints made up the largest category of reports; staff said the system helps geotag complaints to prioritize flushing and sampling.
Deputy City Manager Leslie Milton presented a one-year review of the Saint Helena Grapevine platform (branded local instance of SeeClickFix) at the Feb. 11 council meeting, reporting 772 requests recorded since the soft launch and an official roll-out last January. Staff has completed or closed 729 of those reports.
Milton said the system captures nearly 100 different categories of service requests…
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