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Auburn council approves new hardware and management contracts for Right Street parking deck
Summary
The Auburn City Council approved new equipment and a management contract for the Right Street parking deck to reduce equipment failures and recapture lost parking revenue.
The Auburn City Council on Tuesday approved two items intended to reduce equipment failures and recover parking revenue at the Right Street parking deck.
Council voted to authorize a capital purchase and installation agreement with Flash Parking for parking access and revenue control hardware and software with an initial contract amount of $147,267.60. Council then approved a management services agreement with LAZ Parking Georgia LLC to operate and maintain the deck under an $8,000 per month management fee plus a non‑guaranteed annual incentive fee equal to 10% of gross parking revenue above a $535,000 base threshold.
City staff told the council the deck has experienced repeated kiosk and exit-gate failures since opening in 2021, producing thousands of calls to nonemergency lines and unrecovered parking. Staff said Flash Parking’s proposal includes new hardware and software; the $147,267.60 is a one‑time equipment/installation amount paid in milestone percentages (50% on order, 40% on delivery, 10% on acceptance) and a monthly license/service fee thereafter.
Council members pressed staff on service-level details. Staff explained the contract contains a software service-level provision that provides for fee credits if downtime exceeds contract thresholds; hardware is covered by a 24‑month limited warranty. For parts and some repairs staff said replacement parts ship from Atlanta and may take several hours to 24 hours to arrive; LAZ’s agreement commits the manager to on‑site response and routine troubleshooting and to maintain an inventory "care kit" on-site for common parts.
Staff said LAZ has an existing local office and references from other municipal clients, and that management would reduce city staff time spent on game‑day and day‑to‑day parking operations while allowing the city to capture more revenue. Staff also noted the parking garage carries debt service and is not expected to be fully funded solely by user fees, but that better equipment and management should reduce unpaid parking events.
The council approved the Flash Parking and LAZ agreements by voice votes after the items were pulled from the consent agenda for discussion. Staff said council would revisit both contracts before any renewal decisions.
