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Citizen Connect reports nearly 700 tickets and rapid text-response service since January
Summary
City staff reported early results from Citizen Connect, the city's centralized reporting and help system: nearly 700 tickets opened year-to-date, about 4,200 citizen text interactions and an average text response of roughly eight minutes during business hours. Staff said the system routes reports to departments and will be promoted via cards, QR
City staff updated the council on Citizen Connect, the city's one-stop system for resident service requests and inquiries, reporting that the platform has taken nearly 700 tickets year-to-date and engaged about 4,200 residents through its texting function.
"A lot of things get solved without ever creating a ticket," one staff member said, noting the help center…
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