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911 wait‑time report shows improvement against NENA standards; committee requests follow‑up on abandoned calls and long non‑emergency holds
Summary
The committee reviewed the Q3 2024 911 wait‑times report and learned call‑answer performance met NENA standards after staffing increases. Members requested follow‑up on a September spike in abandoned 911 calls and on outlier non‑emergency calls that took 10–20 minutes to answer.
Deputy director Nicole Fleck presented the Q3 2024 911 wait‑times report and told the committee both emergency communications units were meeting NENA (National Emergency Number Association) standards: roughly 90% of calls answered within 15 seconds and 95% within 20 seconds, representing a notable improvement from Q3 2022…
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