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Montgomery County commissioners debate kiosk contract as staff seek more vendor concessions

November 05, 2025 | Montgomery County, Alabama


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Montgomery County commissioners debate kiosk contract as staff seek more vendor concessions
Montgomery County commissioners spent the meetings longest discussion on a proposal to install six self-service kiosks to handle common transactions, chiefly vehicle tag renewals. Commissioners and staff outlined a contract that would place kiosks at five Publix stores and one West Office location and would require the county to guarantee 400 transactions per kiosk per month at a $3.95 transaction fee.

The commissions principal concern was financial risk. "So 400 times $3.95 is $7,880. Per kiosk. Per kiosk. So times 6 means that the county has 47,280 on the hook every month," said one commissioner, pressing that the county would absorb shortfalls while the vendor collected fees if usage did not meet minimums. Another commissioner urged the vendor be asked to share revenue or waive minimums for an initial trial: "Show be a partner to us. Give us 3 to 6 months with no ... minimums. Give us 3 to 6 months where we have the ability to see what the usage is."

Staff clarified prior budget action: the county previously set aside $65,000 to defray overages. Commissioners discussed whether that allocation, combined with contributions from the probate office, would cover any shortfall. A county staff member said the probate court is not a legal contracting entity and that the commission would enter the contract, but internal cost-sharing arrangements with the probate office could be arranged.

Commissioners and staff also debated kiosk placement and accessibility. Supporters argued kiosks provide convenience for residents who cannot travel during weekday hours or who distrust online payment systems; one commissioner said the kiosks reduce in-person lines and the risk of stolen mail. Critics said the vendor appeared to bear little risk under the proposed terms and asked for clearer commercial sharing or a pilot period before the county accepted a long-term guarantee.

After arithmetic confusion about annual totals was corrected on the record, several commissioners asked staff to meet the vendor and return with revised terms. Kendall said the item will be moved to the next agenda for further consideration. No formal vote or contract award was recorded at the meeting.

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