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Ritter Communications presents fiber expansion; company pledges local oversight and complaint response
Summary
Ritter Communications representatives described a fiber-to-the-area expansion and said they will use community notifications, door tags, a hotline and a centralized ticketing system to respond to construction complaints quickly. Councilors asked about contractor oversight and lessons from prior providers; Ritter said local staff and a named prime
Ritter Communications officials briefed the council Nov. 5 on a permit request to install fiber in city rights of way. The company said the build will bring fiber internet to business corridors and, where appropriate, to residential areas.
Ritter emphasized proactive community outreach and a complaints process. "We have a resident letter that goes out... there's a hotline number on there... it rings to... real people... who will take those calls, put those…
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