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Flagstaff approves Kaizen purchase for recreation reservations, staff cite security and mobile features
Summary
Council authorized a cooperative purchase contract with Kaizen Laboratories for a new parks and recreation point-of-sale and reservation system not to exceed $90,000 annually. Staff said the system offers mobile-first booking, PCI-compliant payments, and planned data migration; city IT reviewed cybersecurity controls.
The Flagstaff City Council voted Nov. 4 to approve a cooperative purchase contract with Kaizen Laboratories Inc. for a recreation management system, authorizing the city manager to execute a contract not to exceed $90,000 per year.
Rebecca Sayers, director of Parks, Recreation, Open Space and Events, said the system would replace an older vendor platform that had caused multi-day outages and cybersecurity concerns. Sayers described features the city seeks: mobile-first reservations, membership management, integrated point-of-sale, and better customer communications.
KJ, cofounder of Kaizen, told council the vendor uses a payment processor that is “PCI DSS level 1 compliant” and said Kaizen maintains HIPAA, ISO‑27000 and SOC 2 controls with continuous monitoring and on-call engineering protocols. Kaizen representatives said migration support and phased onboarding are included.
City CIO CJ Perry and cybersecurity specialist Sean Armour confirmed staff review. Armour said the city will use single sign-on and “multifactor authentication that could be implemented,” and that staff reviewed the contract from a cybersecurity perspective.
Sayers said the initial annual cost will be paid from identified department funds and credit-card fees will be borne by users through the payment flow; staff said the cost could be built into rates in a later rate review. Council approved the contract on a voice vote.
