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Waste Management tells Germantown committee it aims to clear missed pickups within 24 hours
Summary
Waste Management representatives told the Germantown Public Works and Highway Committee that missed residential pickups are logged and dispatched immediately and that most issues are resolved within 24 hours. Officials urged residents to use the online reporting tools and said staffing levels are sufficient.
Waste Management district operations staff told the Germantown Public Works and Highway Committee on Nov. 5 that missed residential pickups are recorded, dispatched and typically resolved within a day.
"When a miss gets called in...a ticket is made for that miss. That ticket is then dispatched immediately, and we pull drivers from their current route that are in this area and come right to that location to get that missed pickup," said Tim, identified at the meeting as the district operations manager for Waste Management. "We do our best to try to resolve any…
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