The Commission of Pharmacy provided a detailed compliance briefing aimed at first-time pharmacy managers covering daily operational requirements and regulatory obligations. Debbie Chisholm, commissioner and board administrator, led the session and repeatedly emphasized practical items managers must track and report. "What's the minimum number of hours pharmacy manager must work? 35," Chisholm said, and she reiterated continuing-education expectations.

Chisholm told managers that continuing education is tracked on a calendar-year basis and stated, "It's 15 per year" with a live-credit expectation of five where required. She reviewed technician staffing ratios currently allowed (1:4 for certified technicians and up to 4:1 when a licensed certified immunizing technician is present for a seasonal period) and noted that advanced technician regulations being drafted could change allowable ratios in the future.

On controlled substances, Chisholm warned that any discrepancy must be reported to Drug Control within 72 hours, "Even if it's just 1 tablet. You must report it within 72 hours." She urged monthly reconciliation and biannual inventories, and recommended calibration checks for automated counting equipment after citing a past case where a robot overdispensed tablets because it was not calibrating properly.

Managers were reminded to verify PMP (prescription monitoring program) records and ensure diabetic products are coded properly so they appear in PMP queries. The Commission encouraged maintaining near‑miss logs and filing quality reports for misfills to identify repeat errors and correct staffing or process issues. Inspectors expect to be allowed access once they present credentials; past refusals have prompted enforcement.

Other administrative items covered included requirements to report pharmacy closures and early closings so patients receive care-continuity information; name-tag and clerk certification expectations; and encouragement to join professional associations. The Commission also reminded licensees about the confidential Haven Health program for pharmacists experiencing impairment or burnout and urged signing up for FDA MedWatch alerts for recall and safety notices.