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Staff report: advertising, referral-status confusion and wholesaling top complaint trends
Summary
Staff told the Consumer Protection Department committee that advertising violations, confusion about 'referral status' and deceptive wholesaling activity are recurring complaint themes; members requested a short list of the most common complaint types to inform continuing education.
Staff for the Consumer Protection Department summarized complaint-handling and case-processing and urged that closed-case findings be used to shape continuing education for licensees.
"This is Jay. I can talk about cases," Jay said when asked to discuss case processing. Jay clarified that "35" referenced the number of cases opened in October and noted…
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