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West Covina rolls out redesigned westcovina.gov with chatbot and GIS features
Summary
City staff showed a soft-launched website upgrade and a new "WC chatbot" that searches site content; staff emphasized mobile access, accessibility compliance and GIS maps for tree trimming and pavement schedules.
The City of West Covina on Nov. 4 showcased a redesigned municipal website (westcovina.gov) that staff said soft-launched Oct. 30 and will be progressively enhanced. City Manager Roxanne Lima and IT staff described improved mobile responsiveness, a resident account system for notifications, embedded GIS maps showing pavement rehabilitation and tree trimming zones, and an AI-driven "WC chatbot" to help residents find information faster.
"We did do a soft launch, beginning on October 30," City Manager Roxanne Lima said, describing an implementation team that included IT and public-works staff and a consultant from CivicsPlus. She said the project included staff training, creation of training videos, and steps to give department subject-matter experts ownership of their pages so information can be updated promptly. (Roxanne Lima, 01:14:14)
IT/tech staff showed the site's new features. Tech manager Will (Wilcher) Hill said the…
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