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Water utilities urge phased approach: small systems lack staff, maps and funding for mandatory 811 participation

HOUSE OF REPRESENTATIVES · October 22, 2025
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.

Summary

Water utilities and rural‑water representatives told the subcommittee that many small water providers lack the staff, electronic maps and funding to meet a mandatory 48‑hour response for 811 locate requests without staged onboarding and subsidies.

Representatives of San Antonio Water System (SAWS), Fort Worth Water Department, Aqua Water Supply Corporation and the Texas Rural Water Association described operational differences between many water utilities and the Class A facility operators that now participate mandatorily in Texas 811.

Blair Parker (SAWS) said SAWS ran a 2019 pilot with Texas 811 that generated about 1,400 daily notification tickets and a backlog of roughly 15,000 tickets in the first week; many tickets covered areas outside…

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