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City expands ALF service-reporting report to include park maintenance; commissioners seek monthly summaries and targeted outreach data
Summary
Deputy City Manager McGovern presented an expanded ALF (citizen service-request) report that now includes park-maintenance tickets. Commissioners recommended a shorter monthly summary highlighting high-volume issues; staff proposed a one-month lookback and cover memo.
Deputy City Manager McGovern presented the commission with an expanded report of the city's ALF citizen service-request system and explained why the production switched from a short packet of commission items to a substantially larger, more comprehensive export that included all park-maintenance tickets.
McGovern said the ALF system routes submitted issues to the appropriate department and that park maintenance comprises a large share of tickets because the city manages more than 30 parks. "So we have over 30 parks, benches break, trash cans break,…
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