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Household movers permits grow; Connect automations increase compliance but raise call volume
Summary
Licensing staff reported 134 household mover permits issued in FY 2024–25 with seasonal peaks in spring/summer; Connect automated notices prompted suspensions for missing insurance and increased inbound calls while improving compliance on quarterly reports.
The bureau reported that household movers permits continue to grow and that automation through Connect is improving regulatory compliance while increasing staff workload for verifications.
Jacqueline Castro, the bureau's licensing manager, said the bureau issued 134 household mover permits during fiscal year 2024–25, with seasonal issuance higher in spring and summer. The office issued 33 new permits in the…
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