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Connect rollout gains features; bureau shows ER/HFT renewal wireframe
Summary
Bureau staff demonstrated Connect improvements (complaint form with attachments, insurance and suspension notifications) and walked the council through renewal wireframes for electronic appliance repair and home furnishings/thermal insulation. Questions focused on payment processing fees and ACH/e-check options.
The Bureau of Household Goods and Services previewed expanded Connect functionality and a draft renewal user flow on Oct. 16, 2025, telling the advisory council the project will begin development of an ER/HFT renewal in late October or early November.
"We have launched the complaint form on Connect," Deputy Chief Claire Goldstein said, describing a key improvement: the new form lets consumers attach supporting documentation to complaints at filing, which staff said reduces email…
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