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Lake Forest staff propose shorter monthly summary for park service requests after commissioners review 100-page ALF report
Summary
Deputy City Manager McGovern presented an expanded citizen-service (ALF) report showing a large volume of park maintenance tickets; staff said 60'70% of park maintenance requests can be fixed within 1'2 weeks. Commissioners asked for a shorter monthly summary with a cover memo identifying hot-ticket items and suggested analysis by park or zone.
City staff presented a broader view of the municipal citizen-service system (ALF tickets) at the Nov. 5 Community Services Commission meeting and asked commissioners whether they preferred the full multi‑page export or a shorter monthly summary highlighting recurring maintenance issues.
"If you're a resident here, if you're visiting here, you see a pothole or a tree fell over or something, you could take a picture of that and then submit this form," Deputy City Manager McGovern explained. He said the ALF system routes requests…
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