Killeen citizen survey finds streets, code enforcement and crime prevention top priorities; council, staff lay out response

A biennial citizen satisfaction survey presented to the Killeen City Council on Nov. 4 found residents ranked street maintenance the single most important city service while marking it among the lowest-rated for satisfaction.

Robert Haycock, senior project manager at ETC Institute, told the council the survey was administered by mail and online in July and produced 545 completed responses, yielding a margin of error of about B1 4.2 percentage points. He said the pattern of results paired importance and satisfaction measures to highlight priorities the public wants the city to address.

"Street maintenance was the most important," Haycock said, "and it was number 20 in satisfaction. You can't get any more clear in terms of a priority being voiced by the citizens than that." He also flagged code enforcement and crime prevention as persistent problem areas in the survey results.

City officials and department heads responded point-by-point…