Residents tell council SeeClickFix reporting, code enforcement need fixes after long-running complaints

Residents used the second call to the public to press the council on recurring property-maintenance issues that they said have been reported for years and on problems with the SeeClickFix reporting platform.

"I'm extremely frustrated with SeeClickFix," Sherry, a resident who addressed the council, said. She told council she had provided historical reports about a property on Elizabeth Street that she said had been reported since about 2017–2018. Sherry said she had been in contact with Police Chief Thomas and Town Manager Walls and asked for better accountability and tracking.

Joe Reese, another resident, said SeeClickFix has potential but requires active leadership to produce results. "A program that has that much rich information in terms of feedback is only gonna be as good as the captain," Reese said, urging the town to include community members in testing any replacement app and to provide training.

Chief Thomas acknowledged challenges with the current workflow and told the meeting that code compliance reporting is being handled on the police side for now to ensure cases receive case numbers and tracking. Chief Thomas and staff said they are evaluating a new reporting app that may provide better intake and tracking for enforcement cases.

Council members and staff asked residents to submit concerns directly to the town for follow-up and said they would seek to provide clearer reporting and more frequent updates. No new enforcement actions were announced at the meeting; council asked staff to return with clearer data on code enforcement activity next month.