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Advisory council presses for auditing after vendor's repair-timeliness data raise doubts
Summary
Committee members questioned the accuracy of a vendor's reported repair timelines and asked for more transparent, auditable reporting and complaint-count data ahead of the annual recommendation vote.
Advocates on the wheelchair repair advisory council pressed for more transparent, auditable reporting after one vendor's monthly submission showed implausibly fast turnaround times. The group said the vendor's summary—an average of seven days for assessment and seven days from call to completed repair—does not square with members' experience and asked for redacted case-level data the council could examine.
The council's discussion centered on whether the vendor's reported averages could be validated without revealing protected health…
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