Board accepts A1 Towing—s corrective steps after failure to report private-property tow

The Passenger Vehicle Record Board reviewed a regulatory complaint that A1 Towing failed to report a private-property tow to dispatch as required by the city towing ordinance. The board heard evidence and accepted the company—s corrective steps.

Inspector called the new-business item and summarized a complaint filed Sept. 8, 2025 alleging that A1 Towing did not report the private-property tow of a 2008 Suzuki Trooper in compliance with section 35-171(b) (nonconsent towing reporting requirements). The investigative summary presented to the board said A1 completed paperwork at the scene but no dispatch record was found.

Laura Rogers, A1 Towing—s primary dispatch, testified that the driver believed he had submitted the report during a changeover to a new automated non-emergency phone system and an online submission link. "He felt like he did it," Rogers said, recounting the driver—s account and noting that no confirmation was recorded by the police department.

Rogers said the company has since retrained the driver, issued a written memorandum that all drivers initialed, added the procedure to its operating manual with annual review, and changed local practice so staff save or email the online confirmation and attach it to tow-log documentation. "We have the option to email it to ourselves or send a text message," she told the board, and said the company would attach receipts to the tow book to create a consistent paper trail going forward.

The inspector noted this was the company—s first citation in approximately 22 years and asked whether the internal steps satisfied the regulatory concerns. The inspector said he was satisfied with the corrective measures and the board recorded acceptance of the company—s explanation. No further formal enforcement action was taken at the meeting.

Why it matters: The board enforces local tow and dispatch reporting requirements intended to ensure property owners and law enforcement can track towed vehicles. The company—s described procedural fixes—training, a signed memorandum, and attaching confirmation receipts—are the remedies the board cited when accepting the response.

Next steps: The board recorded the corrective actions in its minutes and moved on to other agenda items.