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Cleveland overhauls home‑repair delivery after backlog of more than 2,000 applications
Summary
The Department of Community Development said it paused rolling intake, modernized intake to Power Apps, and contracted an implementation vendor in June 2025 to act as a general contractor and speed repairs. Staff said the city aims to complete about 100 homes this program year and reported growth in its contractor pool.
The Department of Community Development told the Development, Planning and Sustainability Committee it has restructured how Cleveland delivers home repair after a multi‑year backlog and a shrinking contractor pool.
“We shifted from a program by program approach to a holistic model. One that evaluates the total condition of the home rather than addressing single repairs,” bureau chief Danette Davis said, describing a move to a centralized Power Apps intake system and a dedicated implementation vendor.
What changed and why
Davis said the department had more than 2,000 applications in its database; after migrating to a modernized application system roughly 1,300 of those applicants had never advanced to service. The contractor pool had shrunk to below seven active contractors across programs, and the department's delivery model…
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