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City IT interns present incident-response plan and asset inventory improvements
Summary
Carmel's new class of IT interns briefed the council on two projects: a documented incident response plan (IRP) including playbooks and checklists, and a citywide hardware/software inventory migrated to Freshservice. Staff praised the work and arranged follow-up demos.
The city introduced its first class of IT interns at the Nov. 4 council meeting. Interns summarized two short-term projects completed over a two-month rotation: an incident response plan (IRP) that includes an IRP master document, operational playbooks, quick-reference checklists and incident logs/after-action forms; and a…
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