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Central Services outlines rising IT costs: Microsoft licensing, phone systems and internet resiliency on the table
Summary
Central Services briefed commissioners on rising IT and telecommunications costs, pointing to higher Microsoft licensing bills, the upcoming end‑of‑life for the county’s Mitel phone platform and a need to invest in internet‑aggregation hardware and cloud telephony for resiliency.
Central Services staff led a multi‑hour budget and technology discussion that raised several near‑term and multi‑year cost questions for the county. Key topics included: escalating Microsoft licensing charges, an upcoming renewal cycle that can spike expenses every few years; a move off the county’s Mitel phone system as the vendor transitions to cloud services; the option to move phone extensions to a cloud app (which could provide app‑based calling but requires headsets or desk phones); and the need for internet aggregation (two or more ISPs with…
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