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Commission frames annual IT report around industry metrics; staff cautions against public penetration-test details
Summary
The commission reviewed the planned annual report and agreed to include ITIL-aligned performance metrics. Staff warned that details from cybersecurity penetration testing are sensitive and recommended consulting the town manager's office about public disclosure, with the possibility of a closed-session briefing.
Commissioners reviewed an outline of the Technology and Communications Commission's annual report and identified a set of IT performance metrics to present to council. Staff recommended using industry-aligned metrics rather than raw ticket counts, and commissioners agreed to include those measures in the report.
Scott, a town IT staff member, said the department has revised metrics to align with ITIL…
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