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Dallas 9-1-1 bureau says priority 1 response averages about 11 minutes; upgrades planned to improve dispatch and location services
Summary
Assistant Director Robert Uribe, who leads the Dallas Police Department’s 9-1-1 Communications Bureau, told the Community Police Oversight Board on Nov. 10 that the city’s emergency communications center receives roughly 1.8 million calls annually and that Priority 1 response times average about 10.9 minutes year-to-date.
Assistant Director Robert Uribe, who leads the Dallas Police Department’s 9-1-1 Communications Bureau, told the Community Police Oversight Board on Nov. 10 that the city’s emergency communications center receives roughly 1.8 million calls annually and handles about 35,000 police reports through phone or online systems.
Uribe said the bureau classifies calls into Priority 1–4, with Priority 1 reserved for people in immediate danger (shootings, stabbings or similar). “Year to date, as of yesterday, our response time is 10.9 minutes,” he said, adding that the number improved from about 11.38 minutes a year earlier.
Uribe acknowledged that Priority 2 average response times remain long and reported a…
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