Commission adopts one-page customer service standards and asks staff to study parking permit changes for evening workers

The commission voted unanimously to adopt a concise, citywide customer service standard intended to set clear expectations for response times and follow-up. Commissioners added a new bullet on the floor requiring staff to provide community members with an estimated turnaround time for their requests and to document those expectations.

Commissioners discussed next steps: department-specific service standards for permitting, building, and public works; and possible adoption of ticketing/tracking tools to ensure follow-up. Several members urged staff to pilot or recommend a workflow or software tool (e.g., a ticketing system) to avoid requests slipping through the cracks.

Separately, parking staff presented the evening monthly parking permit program — a discounted pass for evening employees — noting 73 users. Commissioners asked staff to consult the Business Support District and the Advisory Parking Committee about moving the program start time earlier (for example, 2–3 p.m. instead of 4 p.m.) and about revising discount structure or designated decks to better serve restaurant workers who arrive before 4 p.m.

Next steps: staff to incorporate the added turnaround-time bullet into the posted standard, explore department-specific standards and ticketing tools, and return with recommendations on parking-permit hours, discounts and potential targeted locations.