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Roswell schools defend switch to Relay Medicaid billing as staff warn of steep learning curve
Summary
District special-education staff said the Roswell Independent School District replaced MaxCapture with Relay on Sept. 9 to improve Medicaid billing, reporting the first payment in October and annual Medicaid revenue of roughly $3.3–3.6 million; board members pressed staff about short training windows, backbilling and need for extra staff.
Roswell Independent School District officials told the board Nov. 11 that the district switched its Medicaid-billing software from MaxCapture to a cloud-based program called Relay in September to improve tracking, reporting and revenue capture.
“Relay is a cloud-based program that has a lot more potential upgrades,” said Candace Gottlieb, the district’s Medicaid billing coordinator, describing the change that the district implemented Sept. 9 and the vendor trainings that followed. Gottlieb said Relay provides automatic alerts about late notes and can pull student data from PowerSchool and the district’s IEP system.
The district reported receiving its first payment from Relay in October, which staff estimated at about $40,000, and said…
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