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Council approves All City Management contract for school crossing guards amid oversight questions
Summary
Council approved Resolution 81 authorizing All City Management Services to provide school crossing-guard services for 2025–26. Council members and residents pressed the vendor on training, supervision, staffing and complaint procedures; vendor provided a local contact and said drug testing can be added per municipal contract.
On Nov. 5, 2025, York City Council voted to authorize an agreement with All City Management Services (ACMS) to provide school crossing-guard services for the 2025–26 school year.
Council members raised questions about oversight and performance. One council member said reports and metrics on attendance and guard performance were not evident on paper and asked for more supervision of the vendor because child safety is at stake. Patricia Pohl, vice president of operations for All City Management, told council the company has provided crossing-guard services in York for roughly 10 years, uses local supervisors, and employs a training program she described as industry-leading.
Pohl said the company operates with local area supervisors and cited experience transitioning staffing models in York. Pohl also acknowledged challenges: criminal-background checks and third-party clearance delays can slow hiring; staffing drops in winter are a national pattern; the company has used signing bonuses to improve recruitment and reported staffing levels were recently near 99% on most days. Local team leader Shelby Schafer provided a phone number and email for follow-up concerns: (717) 650-7232 and shelby@thecrossingguardcompany.com.
Public commenters and ACMS employees described on-the-ground issues. Donnell Pride, a crossing guard, said guards face dangerous conditions, sometimes lack public respect, and asked for patience and community support. Supervisor Tracy Hill said she trains guards and urged more local management attention. A resident asked whether drug testing is part of the program; ACMS said drug testing can be incorporated if the city requests it in the contract.
Council took roll call and approved the resolution authorizing ACMS to provide crossing-guard services; several council members reiterated that the city and vendor should maintain clear complaint channels, oversight metrics and effective training.
What happens next: The vendor agreed to provide contact information and to coordinate follow-up with city staff. Council members requested more transparency on oversight, requested performance metrics and indicated they expect operational reports going forward.
