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Memphis CIO outlines two‑track 3‑1‑1 overhaul, cites 39 resolved system issues
Summary
City CIO Eric Keane said IT has upgraded servers, added redundancy and fixed dozens of long‑standing problems in the aging 3‑1‑1 system while pursuing a December decision on a replacement core platform; FedEx process experts will help prioritize solid‑waste tickets and other high‑volume issues.
Eric Keane, Memphis chief information officer, told a council committee the city's 3‑1‑1 system work is proceeding on two tracks: patching and improving the existing suite of applications and locking down business requirements for a new work‑order/core platform, with a technology decision planned by December.
"We have a 2 lane strategy," Keane said, describing fixes to servers, implementation of server redundancy and the resolution of about 39 outstanding issues that had frustrated users. He said duplicate requests and…
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