John Wetzel and Carrie Walsh told the Germantown Board of Mayor and Aldermen on Nov. 10 that a temporary Xfinity cable run across Scruggs and Overlook drives has been struck repeatedly by traffic, causing frequent internet outages and a safety hazard.

"It's become a major issue," John Wetzel, a resident of 2598 Overlook Drive, said, describing three replacements in about 45 days and an instance when he lost service for roughly five minutes during an online seminar with about 190 attendees. "I work from home, and my kids homeschool — when the internet goes out, it disrupts our work and school."

Carrie Walsh of 8247 Scruggs Drive said the temporary cable is covered intermittently by plastic speed‑bump style covers that have come loose, produce constant thumping noise and drape across a sidewalk creating a tripping hazard. "Both my husband and I work from home — we just really need it fixed as quickly as possible," she said.

Mayor (speaker 1) acknowledged the safety and service concerns and said Alderman Sanders would contact the residents. "Andy Sanders will be in touch with you tomorrow, either by phone or by email," the mayor said, and staff committed to follow up to determine whether the cable can be buried or otherwise secured.

No formal action was taken during the meeting; the board pledged staff follow‑up and a member of the board was assigned to contact the residents to coordinate with Xfinity and city operations.

Next steps: the mayor said staff will investigate and report back, and Alderman Sanders will reach out to the residents to coordinate repairs or a permanent burial or relocation of the line.