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Del City leaders push plain facts, one point of contact after water-bill spike
Summary
Following a wave of higher water bills, councilors and staff told residents the recent increases reflect billing catch-up—not a new rate—and discussed a communications strategy to publish facts via website FAQs, targeted social posts and a single point of contact to reduce misinformation.
Residents filled much of Del City’s Nov. 3 meeting to press the City Council about unexpectedly higher water bills. Several residents described steep jumps in minimum charges despite low consumption; Ralph Emerson said his minimum rose from $43.27 to $56.53 and calculated the change as roughly a 30% increase.
City officials repeatedly told residents the change was not a new water rate but a billing catch-up as the city moves away from a 28-day billing cycle toward twice-monthly billing and sought to clear accumulated service-date discrepancies. "This is not…
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